Help Centre
Got questions? See our frequently asked questions below for workers and venues.
For workers
When you apply for a shift, your application will be sent to the Stitch Hire Admin team for review and you will find out at the minimum of a week in advance if you have been awarded the shift. Sometimes shifts can be posted 4 days out, and thus, in these situations it is first in best dressed. Some shifts having more interest than others, so it is worth applying for more than one shift at the same time if you are keen to work (you will never be assigned both).
After you have initially entered your various skillsets and experience, there is a 24 hour period where these can be updated. After this time period, the ratings are locked and can only be changed by reaching out to contact@stitch-hire.com.au, which will be done if there is evidence that you have been upskilled in the particular skillset (for example – cocktail making). These rating will also be dictated from your efforts and shift and the various reviews which venues provide during the shifts.
You will have to call the Stitch Hire duty phone on 0426 054 534 and notify the admin team. We understand that things pop up and are unavoidable. However, cancelling a shift within the 4 day window without a valid reason may affect your ability to secure a shift in the future.
Simply click on the job which you applied for and un-apply to the job, this must be done 4 days before shift starts.
Shifts can be cancelled for a variety of reasons but always stem from the venue having a change in circumstances, such as; the weather, ticketed numbers have declined, they have hired more permanent staff, etc. Unfortunately, most of the circumstances are unavoidable and we try our best not to change numbers close to the starting time of the shift.
You need to report the injury ASAP to the Stitch Hire admin team, we can then initiate a Work Cover claim in order to assist with medical bills depending on the extent of the injury.
Please reach out to the admin team ASAP through the contact@stitch-hire.com.au email stating your shifts, with the hours you worked. This will then get crossed checked with the venues timesheet and if there was a mistake, it will be rectified ASAP – everyone deserves to be paid on time for the work they have done.
Stitch Hire runs on a fortnightly cycle between the day of Monday – Sunday, the payments for the work conducted within these days will then be made on Wednesday evening. For example, the next pay period will be from 9th (Mon) - 22nd (Sun) of Jan with the payment for any work conducted in this period being paid on Wednesday evening the 25th.
We pay super quarterly, and it is worth noting that the quarter payments are made 1 month after the quarter. So for Q4 (October – December), the Super Payments will not be made until the end of January and will likely only become visible in your personal account in February.
Instead of not applying to any shifts, we prefer formal confirmation that your time with us has come to an end. The best way to do this is to send an email to the contact@stitch-hire.com.au stating that you wish to resign, and the date that this is made effective (traditionally the day the email is sent). We will ensure that the appropriate actions are taken to remove you from our live working database.
For Venues
If this is your first time requesting staff as a venue, before your first request will be approved the Stitch Hire Admin Team needs to verify account and provide a service agreement. Ideally, if new venues want to first reach out to the admin team via our email: contact@stitch-hire.com.au. If you are an existing business and your request hasn’t been approved, it may be because we are over 1 week out from the event. If your request still isn’t approved less than 7 days out – please reach out directly to us. We will reach out to venues if we are not going to accept a shift due to a variety of reasons.
To request staff we require each venue to fill out a Worker Request Form (WRF) – a new form is traditionally created for each event that occurs. For example – if there is an event on a Saturday evening and you require 2 x standard staff to start and 4pm, 6 x standard to start at 6pm, and 2 x cocktail bartenders to start at 8pm this can all be done within the same WRF. If, however, your event goes over a weekend you will be required to fill out two forms – and we will try our best to allocate the same staff for these two days (if this is desired).
You can view a list of staff that have been allocated to your WRF through the web portal and clicking on the live WRF. By clicking on this you will be able to view the staff which have been approved to work for your shift – this process will be done roughly 5 days in advance but can be checked anytime. You can further click on each staffs profile to view a copy of their RSA (if required), a mugshot of the staff member and their overall skillset.
After a WRF has been submitted successfully, you will be able to see it on our ‘Dashboard’ tab. To edit this, you can click on box and pencil icon in the top right corner – this will bring you to the original form which was filled out and any changes can be made and confirmed. This will again need to be approved by the Stitch Hire Admin Team. Similarly, to cancel the WRF – select the rubbish bin in the top right corner. If the rubbish bin is greyed out, it is because your cancellation is too close to the date of the request – you will need to contact the Stitch Hire Admin Team ASAP (best through the phone) as we will notify the staff individually about the cancellation.
The best way to do this is leaving a comment in the notes section of the WRF with the employee’s name. We will try out best to directly contact this employee prior to the shift being available to the greater staffing pool. If they are unable to work the shift, it will be filled with the next best person suited for the job.
It is possible to request staff last minute and we will always try our best to fulfill these requests because we understand they are urgent. To compensate the staff for accepting a last-minute shift we place them on our premium rate (rates can be viewed through the WRF). This is only enforced when a WRF is processed less than 12 hours out from the start time of a shift. If you request workers further than 12 hours before the start of a shift you are not required to offer the premium rate, however, the shift has a chance of not being filled. This ruling remains consistent for alters to existing WRF when adding staff.
After a shift has started, you will be able to provide feedback on individual workers through the past WRF (this will be prompted through an email to your registered account). You will be able to leave an overall comment on the staff and their performance – through their attitude score (ranked from 1-5). Additionally, you will be able to rank each worker on their utilised skill which they used during the shift that was request on the WRF (such as cocktail bartending, FOH service, etc). If a staff member is provided a rating of under 2 stars, they will automatically be removed from being assigned to your venue in the future. There will also be a tick box which you can select to remove the employee from the staffing pool which can be allocated in the future.
If your invoice is incorrect, please immediately contact the Stitch Hire Admin Team at contact@stitch-hire.com.au immediately.
At this current time – we require all venues to submit a timesheet signed by each of the workers on the shift. This resolves any discrepancies with time worked as both the employees and venue agree to this on the timesheet. This timesheet needs to then be submitted to the contact@stitch-hire.com.au email address and this is how we invoice for the work, and accordingly pay our employees. This is required to be down within 24 hours of the shift concluding.
A WRF can be cancelled at anytime up until 12 hours out from the start time. If it falls within the within the 12 hours prior to the shift – as per our labour agreement, the staff are entitled to the minimum shift of 3 hours. Depending on the circumstance, this fee can be waved/discounted but has been made aware to our employees.
The minimum time a staff member can be rostered on for is 3 hours. If there is a performance issue, your venue will be required to reach out to the Stitch Team through our mobile number and an employee can be signed off given the circumstance.